International Orders

In-stock orders ship within two business days, or four business days if you're having your in-stock item engraved. Out-of-stock and custom pieces are made-to-order and ship within fifteen business days (or within four weeks for vermeil).

As soon as your order ships, we'll send you an email containing tracking information so you can keep a watchful eye on it as it makes its way to you. It can take up to 48 hours for your courier to generate tracking information on their website, so don't panic if it doesn't show up right away. If your tracking information hasn't appeared within 5 business days, please let us know at care@auratenewyork.com and we'll get right on it for you.

Yes! We offer free express international shipping on orders over $200 USD. Your order will be delivered by DHL Express. The shipping cost for orders under $200 USD is $15 in your local currency.

You've got 30 days to return anything you don't want to keep. Just let us know what you're returning at care@auratenewyork.com and we'll send you a shipping label to attach to your package, as well as detailed instructions on what to do next. The cost of the international returns label will be deducted from your overall refund. Depending on where it's shipping from, the cost ranges from $15 to $35. We are not responsible for returning Duties & Taxes.

Yes, you can rest easy – it's completely insured until it reaches you.

Afraid not – right now gift cards can only be purchased for US-based recipients.

You'll be credited in your local currency to the payment method you used for your order.

We don't offer international exchanges right now. However, you can modify or cancel your order before it ships. Please let us know at care@auratenewyork.com and we'll get right on it for you.

Yes, any customs fees, import duties, taxes, or other local charges are your responsibility.  They are beyond our control as they are set by the Customs Authority of the destination country, and they depend on a number of factors such as local VAT rates and local import taxes.

You can choose to pay all taxes and duties at checkout when you place your order. Just select the pre-pay option and they'll be included in your total – no nasty surprises.

Click on the flag in the top right-hand corner of the website and select your preferred currency from the dropdown options. Prices will appear in that currency throughout the site, and your payment will also be processed in that currency. If you'd like to switch back at any point, just change the currency following the same steps.

International customs duties and sales taxes are non-refundable through AUrate, but you may be able to recover these by contacting your local customs office directly. As it varies from country to country, you might want to check your customs office's policy before returning your items.

Global-e handles our payments in different currencies. Don't worry, when their name appears on your bill, it's your AUrate purchase!

Once we've prepared your order at AUrate HQ in New York, we'll pass it to Global-e, our international fulfillment provider, and they'll take care of your delivery from there.