What is Curate by AUrate?
Why would I order a Curate box instead of just making a regular purchase?
How soon can I get my hands on my Curate Box?
As soon as you've finished your Curate questionnaire, your stylist will get straight to work. Boxes typically take 3-5 business days to be put together after you have completed your survey. Your Curate box will then be carefully shipped via priority mail. We'll send you tracking information so that you know exactly when to expect your delivery.
How much does a Curate Box cost?
It's a free, home try-on service – there are no upfront costs for ordering your Curate Box. After placing your order, you will see a temporary hold of $100 to ensure valid payment method in file, which will be released when you return your box. Our personalized styling advice and shipping are complimentary, and you’ll only be charged for the individual pieces that you decide to keep (provided you send back anything you don't decide to keep within 7 business days). Your Curate box includes a packing slip in which you'll find the details of each piece price. You'll indicate a budget when ordering your Curate Box, so everything in it will be chosen to meet your preferences, whether you're feeling frugal or flash.
When and what will my credit card be charged?
When you order your box, we charge you a nominal, temporary deposit of $100, just to make sure your card is valid. You’ll be charged for the specific pieces you keep from your Curate Box when you let us know which items you're hanging onto (within or by the end of your 7 business day trial period). You're responsible for the items included in your Curate Box until they're scanned into FedEx's system and on its way back to us. You will be charged for the entire content of your Curate Box if it is lost before being scanned into FedEx's system. We recommend you take the receipt with the tracking number upon drop off at FedEx as proof.
Is every credit card accepted?
Will you remind me how much time I have left?
Don't worry – we'll keep you on track. Your stylist will be in touch midway through your 7-day trial period to check in with you. They'll also reach out 2 days before the due date to make sure you're all set to keep or return your pieces. And we'll let you know as soon as we receive your Curate returns so you can relax and enjoy the pieces you couldn't bear to be parted from.
What's the cost of shipping and returns?
How do returns work?
How long do I have to send back anything I don’t want to keep?
Returns are due back in the mail within 7 business days of receiving your Curate Box. For example, if your shipment arrives on Wednesday, August 1st, your return must be post-marked no later than Friday, August 10th (which is 7 business days later). If your returns aren’t postmarked within the 7-day timeframe, we will have assumed you’re keeping all items and will charge you the total value (but we’ll still double check with you, no worries).
How long do I have to try out my Curate pieces before being charged?
Can I get more time with my pieces?
A pretty famous story claims that the world was made in 7 days, so we're confident that it's long enough to try on and fall in love with some beautiful jewelry.
Will I be charged if I decide not to keep anything?
Absolutely not! (provided you return your items to us in original condition within 7 business days). But we'd love to hear your feedback on your Curate box and overall experience so we can make sure we tempt you better next time!
Can I request specific pieces in my Curate Box?
Are my Curate pieces covered by AUrate's lifetime guarantee if I decide to purchase?
Can my pieces be adjusted or customized in my Curate Box?
Once you have purchased an item from your Curate Box, we can offer additionally customization and personalization to your likings.
So what do I do if I change my mind about pieces I've kept from my Curate box?
No problem – just like any other AUrate purchase, you've got 30 days (from the day you purchase your Curate items) to return or exchange your pieces, no questions asked. Full details are right here.
Can I use discount codes while purchasing from my Curate Box?
Curate Boxes can only accept First Time Customer discounts codes and Student Discount codes. Other promotions are not applicable to your Curate Box at this time.
What if my Curate box goes missing on its way to me?
All boxes are sent with signature requirement, so the chances of this happening are very low! If you experience a lost package with signature requirement please reach out to us and we will assist you from there.
What ring size is available in my box?
How do I find my ring size?
Will I receive pre-worn jewelry in my box?
All the jewelry is brand new, straight from our workshop in NYC to your home.
Can you ship the Curate Box internationally?
Didn't find it?
Contact us directly: 1-888-616-2872