Sizing

Reach us Mon-Fri 10am-6pm ET care@auratenewyork.com for any issues, problems and concerns.

Or contact us at: careers@auratenewyork.com | partnerships@auratenewyork.com

FAQ

As long as it’s still in pristine condition, we offer a free, 30-day, no-questions exchange or return policy on all US orders. Just email us at care@auratenewyork.com and we’ll send you a free Return Label at no additional charge.

International sales and engraved pieces are final at this time.

For orders within the US, shipping normally takes 3-5 business days. Shipping times for international orders vary depending on your shipping method and destination. As soon as your order ships, you can track it through your shipping confirmation email.

Yes we do! Kindly note that we cannot be held responsible for any custom fees, import duties, taxes, and other local charges added by your country's customs office.

Please allow an extra 1-3 business days for any orders with engraving.

FAQ

What’s my ring size?

Just download and print our sizing chart, or email us at care@auratenewyork.com and we’ll mail you one right away.

Do your necklaces come in different lengths?

AUrate's versatile necklaces are designed to be worn at various lengths, thanks to the adjustable design. Wear at full-length (18 inches), or clasp it at the extra jump ring to wear it shorter (at 15 inches). Voila!

Do your bracelets come in different lengths?

Our brilliant bracelets are one length, but feature an extra jump ring to give you the option of wearing it long and loose or short and snug.

Uh-oh. I’ve ordered the wrong size.

Fear not, we’ll happily exchange your piece for the correct size within 30 days of delivery in the US. Send us an email at care@auratenewyork.com and we’ll send you a free Return Label. Unfortunately at the moment we’re unable to exchange international orders.

Didn't find it?

Contact us directly:
care@auratenewyork.com