International

Reach us Mon—Fri 8am - 8pm EST care@auratenewyork.com for any issues, problems and concerns.

Or contact us at: careers@auratenewyork.com | partnerships@auratenewyork.com

How long do international orders take to arrive?

In-stock orders ship within two business days, or four business days if you're having your in-stock item engraved. Out-of-stock and custom pieces are made-to-order and ship within fifteen business days (or within four weeks for vermeil).

As soon as your order ships, we'll send you an email containing tracking information so you can keep a watchful eye on it as it makes its way to you. It can take up to 48 hours for your courier to generate tracking information on their website, so don't panic if it doesn't show up right away. If your tracking information hasn't appeared within 5 business days, please let us know at care@auratenewyork.com and we'll get right on it for you.

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care@auratenewyork.com