Shipping

Reach us Mon—Fri 8am - 8pm EST care@auratenewyork.com for any issues, problems and concerns.

Or contact us at: careers@auratenewyork.com | partnerships@auratenewyork.com

My tracking number says delivered, but I can't find my package!

Oh no! You can reach out to our support team at care@auratenewyork.com and we can assist in filing a lost package claim. Unfortunately, we are not responsible for lost or stolen packages after the courier has dropped them off.

Didn't find it?

Contact us directly:
care@auratenewyork.com