Care & Repair

Reach us Mon—Fri 8am - 8pm EST care@auratenewyork.com for any issues, problems and concerns.

Or contact us at: careers@auratenewyork.com | partnerships@auratenewyork.com

What happens if my jewelry breaks?

Disaster - but don’t worry, we’ve got you covered. Your lifetime warranty means we’ll have it fixed for you anytime if the worst happens. Ping us an email at care@auratenewyork.com or call customer service at 888-616-2872 and we’ll get straight on it.

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Contact us directly:
care@auratenewyork.com