Shipping & Returns

Reach us Mon—Fri 8am - 8pm EST care@auratenewyork.com for any issues, problems and concerns.

Or contact us at: careers@auratenewyork.com | partnerships@auratenewyork.com

When will my AUrate purchase arrive?

If it’s in stock, your piece will ship within two business days. Out-of-stock and custom pieces are made to order, and will ship within two weeks (or within four weeks for vermeil). If you’re on a tight deadline, we’ll do our best to take care of you – just drop us a line at care@auratenewyork.com to talk rush orders.

Didn't find it?

Contact us directly:
care@auratenewyork.com